Return Policy

At Trivok, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to return your item.

1. Return Conditions

  • Return Period: You have 30 days from the date of receipt of your item to request a return.
  • Item Condition: Returned items must be in their original condition, unworn, unwashed, and with all tags and original packaging intact.
  • Proof of Purchase: A proof of purchase (such as a copy of the invoice or receipt) is required to process your return.

2. Return Process

  • Initiate a Return: To initiate a return, please contact us at [support@example.com] with your order number and reason for return. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your item back.
  • Return Shipping Fees: Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Return Processing: Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.

3. Exchanges

  • Exchanging an Item: If you wish to exchange an item, please follow the return process above and indicate that you would like an exchange. Exchanges are subject to product availability.

4. Refunds

  • Approval: After inspecting the returned item, we will inform you if the refund has been approved.
  • Processing: Approved refunds will be processed to the original payment method within 5-10 business days.

5. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Customized products
  • Items on sale or clearance

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [support@example.com]. We will arrange for a replacement or refund as quickly as possible.

7. Contact Us

If you have any questions or concerns about our return policy, please contact us at:

  • Email: lma562@york.ac.uk
  • Address: Frederick House, Fulford Road, YO104EA