Terms and Conditions

Terms and Conditions for Trivok

Introduction

Welcome to Trivok! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Company Information

  • Business Name: Trivok
  • Owner: Lotfi
  • Business Type: Micro-enterprise
  • Address: Frederick House, Fulford Road, YO104EA

Products and Services

Trivok specializes in selling fitness watches. Our range of products is carefully selected to ensure the highest quality and functionality for our customers.

Ordering

  1. Order Process: Orders can be placed through our website. Once an order is placed, you will receive a confirmation email with the details of your purchase.
  2. Pricing: All prices are listed in GBP and include VAT. Trivok reserves the right to change prices at any time without prior notice.
  3. Payment: Payments can be made via credit card, PayPal, or other available payment methods at checkout. All transactions are secure and encrypted.

Shipping and Delivery

  1. Shipping: We offer various shipping options. The delivery time and cost depend on the selected shipping method and destination.
  2. Processing Time: Orders are processed within 1-3 business days. You will receive a notification once your order has been shipped.
  3. Delivery: Trivok is not responsible for any delays caused by the shipping carrier. If your package is delayed, please contact the carrier with your tracking number.

Returns and Refunds

  1. Return Policy: Customers have 30 days from the date of receipt to return a product. The item must be in its original condition, unused, and in the original packaging.
  2. Return Process: To initiate a return, please contact us at [support@example.com] with your order number and reason for return. We will provide further instructions.
  3. Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-10 business days.

Warranty

All fitness watches sold by Trivok come with a manufacturer's warranty. The warranty period and terms vary by product. Please refer to the product documentation for specific warranty information.

Liability

  1. Product Liability: Trivok is not liable for any direct or indirect damages resulting from the use of our products. Please follow the manufacturer's guidelines and safety instructions.
  2. Website Use: We strive to ensure that our website is accurate and up-to-date, but we do not guarantee the completeness or accuracy of the information. Trivok is not responsible for any errors or omissions.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which explains how we collect, use, and protect your data, is available on our website.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: lma562@york.ac.uk
  • Address: Frederick House, Fulford Road, YO104EA