Privacy Policy

At Trivok, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

  • Personal Information: When you make a purchase, create an account, or contact us, we collect personal information such as your name, email address, shipping address, and payment details.
  • Automatically Collected Information: We collect information about your interactions with our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar tracking technologies.

2. How We Use Your Information

  • To Process Transactions: We use your personal information to process and fulfill your orders, including sending you order confirmations and shipping updates.
  • To Improve Our Services: We analyze your information to enhance our website, products, and customer service.
  • Marketing Communications: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services.
  • Customer Support: We use your information to respond to your inquiries and provide support.

3. Sharing Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

4. Data Security

  • Protection Measures: We implement a variety of security measures, including encryption, firewalls, and secure server environments, to protect your personal information.
  • Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

5. Your Rights

  • Access and Correction: You have the right to access and correct your personal information held by us. You can update your information through your account settings or by contacting us directly.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions such as compliance with legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us.

6. Cookies and Tracking Technologies

  • Usage: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
  • Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services constitutes acceptance of the new terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: lma562@york.ac.uk
  • Address: Frederick House, Fulford Road, YO104EA