Politique de remboursement

At Trivok, we are committed to providing our customers with an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Return Conditions

1. Return Period

   • You have 30 days from the date of receipt of your item to request a return.

2. Item Condition

   • Returned items must be in their original condition, unworn, unwashed, and with all tags and original packaging intact.

3. Proof of Purchase

   • A proof of purchase (such as a copy of the invoice or receipt) is required to process your return.

Return Process

1. Submit a Return Request

   • To initiate a return, please contact us at
     lma562@york.ac.uk
      with your order number and details of the item you wish to return.
   • Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

2. Return Shipping Fees

   • Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect product).

3. Return Processing

   • Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
   • If your return is approved, a refund will be processed to your original method of payment within 5 to 10 business days.

Exchanges

1. Exchanging an Item
   • If you wish to exchange an item, please follow the return process above and indicate that you would like an exchange.
   • Exchanges are subject to product availability.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as customized products or items on sale. Please contact us if you have any questions about a specific item.

Contact Us

If you have any questions regarding our return policy, please contact us at lma562@york.ac.uk or call our customer service at +447468259751.